Terms of service

General terms and conditions of business

Scope

Our general terms and conditions apply to all contracts for the delivery of goods from our shop, which you as a consumer or entrepreneur conclude with us (Corby Lovell, Richard-Sorge-Str 59, 10249 Berlin, telephone: 017644313702, mail: corby@twistednut.de).

A consumer is any natural person who concludes a legal transaction for purposes that cannot be attributed predominantly to their commercial or independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

Our general terms and conditions apply exclusively. Differing, conflicting or supplementary terms and conditions only become part of the contract if and to the extent that we have expressly agreed to their validity. This consent requirement applies in all cases, for example even if we carry out the contract without reservation despite knowing the terms and conditions.

conclusion of the contract

The presentation of the goods in our shop does not constitute a legally binding offer on our part to conclude a contract, but rather a non-binding invitation to submit a legally binding offer by you. You can submit this offer by selecting the desired goods, placing them in the shopping cart, going through the ordering process and clicking the button that completes the ordering process. Alternatively, you can also submit this offer by
email .

We will confirm receipt of your offer immediately by email. This confirmation of receipt does not constitute acceptance of your offer.

We can declare acceptance of your offer within five days, starting from the day after you submitted your offer, using the alternatives described below:
- We will send you an order confirmation by email, fax or post. The time at which you receive the order confirmation is decisive.
- We deliver the goods you have ordered. The time at which you receive the ordered goods is decisive.
- We request payment. The time at which you receive the payment request is decisive.
- If you use a payment method offered by us where you give the payment instruction during the ordering process or by clicking the button that completes the ordering process, or immediately after completing the ordering process, we already declare acceptance of your offer at the time you give the payment instruction. Whether and, if so, for which payment methods this is the case can be found in the “Payment” section.

If several of the alternatives described above exist, the time at which your offer is accepted will be determined by the one that occurs first.

If we do not accept your offer in time, it will be deemed rejected. You are then no longer bound by your offer.

Contract text

We will save the contract text after the contract has been concluded. We will send you the details of your order and our general terms and conditions by email.

If you create a customer account, you can view the details of your order in your customer account after the contract has been concluded. You can view our general terms and conditions - in their current version - at any time in our shop.

Contract language

The languages ​​available for concluding the contract are German and English.

Input error

You can check your entries at any time before placing an order and identify any input errors. If necessary, use the functions available in your browser to enlarge the display of your entries. You can correct your entries using the correction tools provided in the ordering process and new entries using your mouse and keyboard. You can cancel the ordering process at any time before placing an order by closing the browser.

Right of withdrawal

If you are a consumer, you have a right of withdrawal. You can view the details of the right of withdrawal at https://twistednut.de/policies/refund-policy .

Prices

The prices stated in our shop are final prices, unless the description of the goods indicates otherwise. According to Section 19 UStG, we do not charge sales tax.

If shipping or transport costs are incurred, these will be stated separately in the description of the goods.

For deliveries to countries outside the European Union, additional costs (customs duties, import sales tax, fees for currency exchange and money transactions, etc.) may arise which you must bear and which are not our responsibility. Further information on customs duties and import sales tax can be found at https://ec.europa.eu/taxation_customs/business/calculation-customs-duties_de , http://auskunft.ezt-online.de/ezto/Welcome.do and http://xtares.admin.ch/tares/login/loginFormFiller.do .

Payment

You can find details about the payment methods at .

Apple Pay
If you have chosen Apple Pay as your payment method, you issue a payment instruction as soon as you click the button that completes the order process. Depending on your home country, the payment is processed via Apple Distribution International Ltd., Ireland, or another company (available at https://www.apple.com/de/legal/internet-services/itunes/de/terms.html ). You can find more information in our shop and at https://www.apple.com/de/apple-pay/ .

Giropay
If you have chosen Giropay as your payment method, you issue a payment instruction as soon as you click the button that completes the order process. The payment is processed by paydirekt GmbH, Germany. You can find further information in our shop and at https://www.giropay.de/ .

Google Pay
If you have chosen Google Pay as your payment method, you issue a payment instruction as soon as you click the button that completes the ordering process. In the European Economic Area (EEA) and Switzerland, Google services are offered by Google Ireland Limited, Ireland. Google Ireland Limited is a subsidiary of Google LLC, United States of America. You can find more information in our shop and at https://pay.google.com/intl/de_de/about/ . The terms of use apply, which you can view at https://support.google.com/googlepay/answer/9039712 .

paydirekt
If you have chosen paydirekt as your payment method, you issue a payment instruction as soon as you click the button that completes the order process. The payment is processed by paydirekt GmbH, Germany. You can find further information in our shop and at https://www.paydirekt.de/ . The terms and conditions of participation apply, which you can view at https://www.paydirekt.de/agb/medien/paydirekt_teilnahmebedingungen.pdf .

PayPal
If you have chosen PayPal as your payment method, you issue a payment instruction as soon as you click the button that completes the order process. Payment is processed via PayPal (Europe) S.à rl et Cie, SCA, Luxembourg. You can find more information in our shop and at https://www.paypal.com/de/home/ . The terms of use apply, which you can view at https://www.paypal.com/de/webapps/mpp/ua/legalhub-full?locale.x=de_DE .

PayPal Checkout
If you have chosen PayPal Checkout as your payment method, you issue a payment instruction as soon as you click the button that completes the order process. Payment is processed by PayPal (Europe) S.à rl et Cie, SCA, Luxembourg. You can find more information in our shop and at https://www.paypal.com/de/cshelp/article/was-ist-paypal-checkout-und-wie-funktioniert-es-help302 . The terms of use apply, which you can view at https://www.paypal.com/de/webapps/mpp/ua/legalhub-full?locale.x=de_DE .

PayPal (credit card)
If you have chosen PayPal credit card as your payment method, you issue a payment instruction as soon as you click the button that completes the ordering process. Your credit card will be charged at this time. Payment is processed via PayPal (Europe) S.à rl et Cie, SCA, Luxembourg. You can find more information in our shop and at https://www.paypal.com/de/home/ . The terms of use apply, which you can view at https://www.paypal.com/de/webapps/mpp/ua/legalhub-full?locale.x=de_DE .

PayPal (direct debit)
If you have chosen PayPal direct debit as your payment method, you issue a payment instruction as soon as you click the button that completes the ordering process. The payment is processed via PayPal (Europe) S.à rl et Cie, SCA, Luxembourg. You can find more information in our shop and at https://www.paypal.com/de/home/ . The terms of use apply, which you can view at https://www.paypal.com/de/webapps/mpp/ua/legalhub-full?locale.x=de_DE . Payment is due as soon as you have issued a SEPA direct debit mandate and the deadline for advance information on the SEPA direct debit has expired. The payment will be collected as soon as the deadline for advance information on the SEPA direct debit has expired.

Stripe (credit card)
If you have chosen credit card via Stripe as your payment method, you issue a payment instruction as soon as you click the button that completes the ordering process. Your credit card will be charged at this time. Payment will be processed via Stripe Payments Europe, Ltd., Ireland. Stripe Payments Europe, Ltd. is a subsidiary of Stripe, Inc., United States of America. You can find more information in our shop and at https://stripe.com/de .

Advance payment by bank transfer
If you have chosen advance payment by bank transfer as your payment method, payment is due immediately after conclusion of the contract. We will give you our bank details for this purpose. The goods will be delivered after receipt of payment.

Delivery

We deliver the ordered goods to the delivery address you specified during the ordering process.

It is not possible to collect the ordered goods.

Retention of title

If we make advance payments (for example when purchasing on account), the goods remain our property until the purchase price has been paid in full.

Warranty

The statutory liability for defects applies.

Transport damage

If goods are delivered with obvious transport damage, please report such errors to the shipping or transport service provider as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal or contractual warranty claims and their enforcement. However, you are helping us to assert our own claims against the shipping or transport service provider or the transport insurance.

Dispute resolution

We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.

Choice of law

The law of the Federal Republic of Germany applies without the reference norms of international private law and excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, the mandatory provisions of the law in the state of your habitual residence remain unaffected.

 

These general terms and conditions were created using the getLaw.de configurator .